How Operational Improvements Drive Overall Performance

Article Excerpt:

One time-honored way for an organization to enhance its performance is by improving its operations.  Whether the process studied involves the customer’s, member’s or grantee’s experience interacting with the organization — or internal activities that promote collaboration, planning, coordination and workflow between departments — identifying and then implementing transformative changes can make a difference.

Let’s look at the varied objectives of process reviews and the factors that are key influences on operational improvements.